Arkaluna FAQ

Arkaluna Resort & Adventure is a private luxury resort hotel in Kintamani, Bali. Its 1.7-hectare estate has 14 Crystal Nest Suites, each with a private hot jacuzzi. Guests can enjoy Arkadewa dining and arrange in-suite wellness treatments and individually priced experiences.

Arkaluna welcomes couples, families and guests who value privacy, mountain air and a quieter Kintamani stay. Guest names, faces, itineraries and private moments are never shared or published without permission.

Arkaluna is set across 1.7 hectares, approximately 17,000 square meters, of private highland grounds in Kintamani.

Crystal Nest Suites are open for reservations. Uma Kayun is planned for a future opening; its room details, rates and availability will be announced when it is ready to welcome guests.

Arkaluna Resort & Adventure won Bali Leading New Resort at the 11th Bali Tourism Awards 2026. Our Awards & Recognition page shares the certificate, award photographs and announcement.

Arkaluna currently offers 14 Crystal Nest Suites.

Each Crystal Nest has a 28 m² enclosed interior and 60 m² of private patio and side garden, made up of a 36 m² patio and a 24 m² side garden.

Each suite includes a king bed, air conditioning, en-suite bathroom with hot-water shower, private hot jacuzzi for two, blackout curtains, mini-fridge, Wi-Fi 6, charging points, 50-inch television, sofa, table and included breakfast.

Each Crystal Nest Suite accommodates two adults and one child aged nine or younger. Children aged ten and above count as adults for room occupancy.

Extra beds, cots and baby beds are not available. If you’re travelling with a little one, please also note that Arkadewa does not provide highchairs or dedicated baby meals.

Please keep children under adult supervision at all times throughout the estate, including on outdoor paths, in Rabbit Grove, during archery and when using private jacuzzis. Children may take part in activities suited to their age and abilities.

Each Crystal Nest Suite is separate, with no connecting doors. If you’re travelling together, let us know you’d like suites close to one another. We’ll do our best to arrange this, depending on availability, and our Front Office will confirm what’s possible.

You’re welcome to let us know which suite you prefer. We’ll do our best to accommodate your preference. This depends on availability, so our Front Office will confirm what’s possible.

Every Crystal Nest Suite has the same open outlook toward Mount Batur, Mount Abang and Mount Agung. Light, cloud and visibility change naturally with the weather.

The suite roof can be opened on dry days. Please let us know in advance so our team can prepare. In cold, rainy weather, we keep it closed to prevent moisture from collecting and dripping onto the bed.

You may operate the roof yourself, though we recommend asking our team to help with the controls. A charge may apply for damage caused by incorrect use.

Every Crystal Nest Suite has air conditioning. A dome cover is available on request to soften direct morning sunlight. Please let our team know if you would like one. We’ll ask your permission before entering your suite area to fit it.

Every Crystal Nest Suite has a private hot jacuzzi for two, which you fill from its faucet. A full fill usually takes around 15 minutes. After filling it, allow at least four hours before another full refill so the hot water supply has time to reheat.

Our team can help with filling or the controls. There are no set jacuzzi hours, though we ask you to observe the estate’s quiet hours. Children must remain under adult supervision at all times.

Every suite has a drinking water dispenser, with complimentary refills throughout your stay. The dispenser also provides hot water for tea and coffee, so a separate kettle is not provided.

You’ll find complimentary coffee, tea, snacks and slippers, along with a hairdryer and toiletries. Coffee, tea and snacks are replenished daily.

Plug adapters are available on request at no charge, subject to availability. Umbrellas can be borrowed from Arkadewa for use within the hotel grounds. Bathrobes and a room safe are not provided.

Mosquito repellent is complimentary and available on request. You’re also welcome to bring your own for outings beyond Arkaluna.

Yes. Wi-Fi is complimentary in every suite and throughout the common areas.

Our housekeeping team cleans your suite and changes the towels daily. Bed linen is changed every two days during your stay, and you’re welcome to request an earlier change at no extra charge.

Our Front Office can arrange laundry with a trusted local partner. It is usually ready within a day; the team will confirm the price and collection and return arrangements with you.

Check-in begins at 3 pm, and check-out is by 12 noon. If you’d like to arrive earlier or leave a little later, our Front Office will confirm what’s possible. Approved early check-in and late check-out are complimentary.

You’re welcome to spend time at Arkadewa while waiting for your suite or after checking out. We can also look after your luggage at no charge.

Our Front Office is open from 7 am to 10 pm. If you expect to arrive at 10 pm or later, please arrange your check-in with us beforehand so the team can prepare for your arrival.

Please bring your Indonesian ID card, KTP, or passport. Guests checking in without a parent or guardian must be at least 21 years old. No security deposit is required.

We accept Visa, Mastercard and bank transfers for accommodation and purchases during your stay, with no payment-method surcharge. Extras can be charged to your room and settled at check-out.

You’re welcome to pay through our official website when booking your stay. For payment arranged directly with our team, please follow instructions only from Arkaluna’s official verified WhatsApp account. For bank transfers, the account name must read ARUNIKA SURYA INDONESIA PT. If you’re unsure about a message or account name, please use the WhatsApp link on our website to check with us before paying.

When you book directly by phone, we’ll send your booking confirmation and invoice by WhatsApp or email. When you book through our website, these are available as soon as both your payment and reservation are confirmed.

If you book through an online travel platform or travel agent, please request your accommodation invoice from them.

Dining and spa charges are settled with us at check-out, and we’ll give you a receipt when you pay. This applies however you booked your stay.

We’d be delighted to help you celebrate a birthday, honeymoon or another special occasion. Our standard celebration decorations, cake and flower bath are complimentary. Please let us know at least two days before check-in so we can prepare. Custom decorations may have an additional cost.

No. Pets are not permitted at Arkaluna.

Direct Crystal Nest reservations are non-refundable and include one date change when requested at least 48 hours before check-in. The revised stay must begin within 12 months of the original arrival date and remains subject to availability and any rate difference.

Smoking is welcome on your suite patio, in outdoor areas and at designated seats in Arkadewa. Please keep the suite interior smoke-free. Cigarette smoking inside a suite carries an IDR 1,000,000 cleaning fee.

Quiet hours are from 10 pm to 7 am, allowing everyone to enjoy a restful night in the highlands.

Juna AI can help you reach our staff during your stay. For urgent assistance at night, our security team is available at the entrance gate around the clock.

Please keep your phone and room key with you when leaving your suite.

Please contact our staff, or gate security if you need urgent help. Basic first aid is available for minor concerns, and the team can help arrange a visit to a local Kintamani clinic.

If care in Denpasar is needed, we can help coordinate transport with a local driver partner and explain the arrangements and any transport charges.

Yes. Nyepi offers a particularly quiet time in the highlands. A minimum stay of two nights applies, with arrival before Nyepi and departure afterwards, as travel outside the resort is not permitted during the day of silence.

Dining and guest assistance remain available within the resort. Our team will explain the day’s arrangements and permitted activities, including guidance on quiet, lighting and fire restrictions.

On the coldest nights and before sunrise, temperatures at Arkaluna can occasionally fall to around 10°C during the colder dry-season period from June to September, particularly in July and August. Conditions naturally vary, so we strongly recommend bringing a warm jacket or insulating layers.

Crystal Nest Suites do not have room heaters. Kintamani can feel cold before sunrise and after sunset, so please bring warm sleepwear and insulating layers. Our lower-energy approach includes a hot-water bag in every suite and extra blankets on request. You can fill the bag with hot water from the suite, or ask our team to help.

Please bring your own warm jacket or insulating layers for early mornings, evenings and cold nights. Jackets are not available to borrow or rent. Warm sleepwear, long trousers and socks can also make the coldest periods more comfortable.

Arkaluna is approximately 1.5 km from the main Penelokan / Kintamani tourist area. This is a different reference point from the final 1.4 km approach measured from the main road. The resort is intentionally tucked away from the busy road, while local shuttle assistance may be arranged with the team during your stay.

Main roads into Kintamani are well-established and suitable for cars, vans and buses. Only the final 1.4 km from the main road follows a narrower village approach that is steep in places. Watch the route video before travelling; after heavy rain, ask our team for current guidance.

Most passenger cars, MPVs and SUVs with suitable ground clearance can reach the lobby after you watch the route video and share your estimated arrival time. Sedans are not recommended for the final approach. If you prefer assistance, arrange our complimentary Starbucks Kintamani connection in advance.

Complimentary parking for cars and scooters is available in front of the lobby.

Yes. We offer complimentary arrival pickups and departure drop-offs at Starbucks Kintamani between 7 am and 9 pm. Please arrange this with our team beforehand so we can confirm your pickup or drop-off.

Our Front Office can help arrange a private transfer with a trusted local driver partner. We’ll confirm the route, availability and complete price before you travel.

Airport and other long-distance transfers are charged separately from accommodation. Transport included in a Journey covers the route booked for that experience.

Of course. Our team can help carry your luggage between the lobby and your suite at no charge.

No. Crystal Nest Suites are reached through Arkaluna's naturally terraced highland estate, with uphill outdoor paths and multiple steps. There is currently no lift, and the accommodation is not wheelchair accessible. Guests with mobility concerns are encouraged to contact the team before booking, so we can explain the route clearly and help assess whether the setting will be comfortable for their needs.

Arkadewa is our semi-open restaurant for staying guests, with a billiard table, fireplace and garden.

The menu brings together regional Indonesian dishes made with ingredients sourced from their home regions, alongside selected Western favourites. The drinks selection includes cocktails, mocktails, juices and teas.

Breakfast is included with a standard stay and served at Arkadewa from 7 am to 10 am.

For additional breakfasts, children aged 0–4 dine complimentary, ages 5–8 are IDR 80,000++, and ages nine and above are IDR 150,000++. Rates marked ++ are subject to tax and service charge.

Of course. Please let us know at check-in or during the day before your outing so the kitchen can prepare.

We usually arrange light snacks before you leave, followed by your fuller breakfast at Arkadewa when you return. There is no extra charge for this arrangement; the team will plan the timing with you.

Breakfast is normally enjoyed at Arkadewa. During heavy rain, our team may arrange breakfast delivery to your suite at no extra charge. This is a weather arrangement confirmed by the team; regular in-room breakfast service is not available.

Yes, you can choose from our in-room dining menu. Delivery is IDR 50,000 nett per order, in addition to menu prices and any applicable tax and service charge. When our team confirms heavy rain, the delivery fee is waived.

Food may cool a little on its way to your suite. As suites do not have stoves or food warmers, we recommend enjoying your meal soon after it arrives. For dishes served straight from the kitchen, join us at Arkadewa.

Yes. Please share your preferences before arrival and remind us at check-in, giving the kitchen time to prepare suitable choices.

If you have a food allergy, please speak with our team about it before dining. Our kitchen handles different ingredients, so we cannot guarantee meals free from allergens or cross-contact.

Outside food and drinks may not be brought into Arkadewa. Our team will be happy to help you choose from the restaurant menu.

Firepit evenings, stargazing, Pura Atas, Rabbit Grove, archery and axe throwing are complimentary for registered staying guests. Arrangements depend on the experience, weather, visibility, timing and what is suitable for each guest. Spa treatments and private Journeys are separate paid services unless included in your confirmed booking.

No. Arkadewa prepares meals without pork or lard.

Arkadewa is reserved for registered staying guests. Outside visitors may dine only with prior approval from resort management.

Arkaluna's estate is reserved for registered staying guests. Visitors may meet guests in the lobby; access beyond it requires advance management approval. This protects the privacy, safety and comfort of every stay.

The Arkaluna Signature Journey combines a Crystal Nest Suite, scheduled Arkadewa dining and private transport for the included outings to Mount Batur by sunrise jeep, Besakih and Penglipuran. The standard rate is IDR 6,450,000 nett · 3 days, 2 nights for two guests. The itinerary, availability and any promotional rate are confirmed with your booking.

Yes. Arkaluna Journeys are individually priced experiences, except for the Signature stay package. Our team confirms timing, availability and the total price. Stand-up Paddleboarding and Waterbike are available only as separately priced Jet Ski add-ons, sharing the included return transport.

We work with local Kintamani guides and drivers, and our team coordinates the arrangements.

Dining at Arkadewa includes afternoon tea and dinner on Day 1; breakfast, lunch, afternoon tea and dinner on Day 2; and breakfast on Day 3.

On a confirmed Signature extension, each additional full day includes breakfast, lunch, afternoon tea and dinner at Arkadewa.

Meals follow the package menu and schedule. Food and drinks outside the menu, scheduled meal times or agreed inclusions may be charged separately.

Additional nights are booked separately as a Signature extension. IDR 3,225,000 nett per additional Signature night for two guests.

Choose up to two experiences to enjoy together each additional full day. On a confirmed Signature extension, each additional full day includes breakfast, lunch, afternoon tea and dinner at Arkadewa. These inclusions apply to Signature extensions only.

The Signature selection includes Toya Bungkah Hot Springs; Pura Segara Ulun Danu Batur; Batur Geopark Museum & Kintamani Market; Pura Puncak Penulisan; Pelisan Waterfall — Langgahan; Tegalalang Rice Terrace; Sebatu Melukat Ritual.

Lake Batur Boat Tour can be included by arrangement. A second experience depends on the route and timing.

Trunyan Village is arranged by request as the day's main outing; a second experience is not guaranteed. Suitability is checked before booking. Not recommended for children below 17.

Share your choices at least three days before your journey; we'll confirm the route and availability.

Black Lava ATV, Jet Ski, Stand-up Paddleboarding and Waterbike are priced separately. Paddleboarding and Waterbike require a Jet Ski booking.

Yes. All Signature rates include tax and service. Discover special stay privileges when you book directly with Arkaluna. Individually booked experiences have separate prices and tax/service totals. Included Signature experiences are not charged again.

Please share major preferences at least 3 days before the journey start. Our team will confirm changes with the transport, guides, local partners and meal arrangements. Weather, access or guest safety may still require route-order adjustments.

It depends on the selected route. Kintamani journeys may include stairs, slopes, natural paths, cold early-morning air and changing weather. Guests with limited mobility should speak with the team before confirming a route.

For individually booked experiences, if heavy rain or volcanic ash affects safety, the team will reschedule at no extra charge or offer a full refund. Signature Journey follows its separate stay-linked terms: the team will adjust or reschedule the affected activity where possible. Light mist is normal in the highlands, and guides may adjust the pace. Sunrise and mountain visibility cannot be guaranteed.

Dress modestly when visiting temples, remove shoes before entering sacred spaces, and ask permission before photographing locals, ceremonies or rituals.

Once confirmed, Signature Journey is part of your stay reservation, not a separately cancellable tour. You may request a reschedule at least 48 hours before the journey start, subject to Crystal Nest availability, guide availability, supplier timing and the confirmed room policy.

You’re welcome to enjoy the Signature Journey on your own. The same published package price for two guests applies to solo stays.

Pickup is usually around 3 am for the sunrise hike and 4 am for the sunrise jeep outing. Your guide brings the equipment needed, such as a torch, and our team will confirm the pickup arrangements and what you should bring.

Without extra stops, you’ll usually be back at Arkaluna around 9 am, in time for breakfast at Arkadewa. The route and conditions can affect the timing.

The hike involves a challenging uphill walk and requires a good level of fitness. For the jeep outing, you need to be comfortable walking and climbing into the vehicle.

If you have mobility concerns or are unsure which experience suits you, speak with our team before booking. We’ll discuss it with the guide and help you assess the options.

Each jeep accommodates up to three guests. For larger groups, our team will arrange multiple jeeps and confirm the timing and route with you.

A fare shown in an app does not confirm a ride from Kintamani. Drivers may decline or cancel long-distance trips, or request additional charges, so please confirm the journey and full fare directly with your driver.

You’ll need to handle the booking, fare changes and any issues directly with the provider. Arkaluna does not negotiate app fares, resolve disputes or cover ride costs, and replacement transport at short notice cannot be guaranteed. For a planned departure, our Front Office can help arrange a trusted local driver in advance.